{"id":1272,"date":"2024-11-29T09:23:27","date_gmt":"2024-11-29T09:23:27","guid":{"rendered":"https:\/\/sekmesreceptas.lt\/index.php\/2024\/11\/29\/belfius-belgijos-viesojo-sektoriaus-verslo-ir-verslo-klientu-aptarnavimo-kokybes-standartu-nustatymas\/"},"modified":"2024-11-29T09:23:27","modified_gmt":"2024-11-29T09:23:27","slug":"belfius-belgijos-viesojo-sektoriaus-verslo-ir-verslo-klientu-aptarnavimo-kokybes-standartu-nustatymas","status":"publish","type":"post","link":"https:\/\/sekmesreceptas.lt\/index.php\/2024\/11\/29\/belfius-belgijos-viesojo-sektoriaus-verslo-ir-verslo-klientu-aptarnavimo-kokybes-standartu-nustatymas\/","title":{"rendered":"Belfius: Belgijos vie\u0161ojo sektoriaus, verslo ir verslo klient\u0173 aptarnavimo kokyb\u0117s standart\u0173 nustatymas"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div><span class=\"wp-block-heading\"><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Turinys:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sekmesreceptas.lt\/index.php\/2024\/11\/29\/belfius-belgijos-viesojo-sektoriaus-verslo-ir-verslo-klientu-aptarnavimo-kokybes-standartu-nustatymas\/#Global_Finance_Ar_galite_aptarti_savo_vadovaujanti_vaidmeni_teikiant_grynuju_pinigu_valdymo_paslaugas_viesosioms_imonems\" >Global Finance: Ar galite aptarti savo vadovaujant\u012f vaidmen\u012f teikiant gryn\u0173j\u0173 pinig\u0173 valdymo paslaugas vie\u0161osioms \u012fmon\u0117ms?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sekmesreceptas.lt\/index.php\/2024\/11\/29\/belfius-belgijos-viesojo-sektoriaus-verslo-ir-verslo-klientu-aptarnavimo-kokybes-standartu-nustatymas\/#GF_Kokius_pagal_uzsakyma_sukurtus_grynuju_pinigu_valdymo_sprendimus_siulote_savo_klientams\" >GF: Kokius pagal u\u017esakym\u0105 sukurtus gryn\u0173j\u0173 pinig\u0173 valdymo sprendimus si\u016blote savo klientams?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sekmesreceptas.lt\/index.php\/2024\/11\/29\/belfius-belgijos-viesojo-sektoriaus-verslo-ir-verslo-klientu-aptarnavimo-kokybes-standartu-nustatymas\/#GF_Kokias_investicijas_padarete_i_savo_mokejimo_platforma_kad_supaprastintumete_klientu_patirti\" >GF: Kokias investicijas padar\u0117te \u012f savo mok\u0117jimo platform\u0105, kad supaprastintum\u0117te klient\u0173 patirt\u012f?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sekmesreceptas.lt\/index.php\/2024\/11\/29\/belfius-belgijos-viesojo-sektoriaus-verslo-ir-verslo-klientu-aptarnavimo-kokybes-standartu-nustatymas\/#GF_Kaip_kuriate_verte_savo_verslo_klientams_kad_paskatintumete_juos_naudoti_%E2%80%9EBelfius%E2%80%9C_kaip_pagrindini_veikianti_banka\" >GF: Kaip kuriate vert\u0119 savo verslo klientams, kad paskatintum\u0117te juos naudoti \u201eBelfius\u201c kaip pagrindin\u012f veikiant\u012f bank\u0105?<\/a><\/li><\/ul><\/nav><\/div>\n<h4 class=\"wp-block-heading\" id=\"h-global-finance-can-you-discuss-your-leading-role-in-providing-cash-management-services-for-public-entities\"><span class=\"ez-toc-section\" id=\"Global_Finance_Ar_galite_aptarti_savo_vadovaujanti_vaidmeni_teikiant_grynuju_pinigu_valdymo_paslaugas_viesosioms_imonems\"><\/span><strong>Global Finance: Ar galite aptarti savo vadovaujant\u012f vaidmen\u012f teikiant gryn\u0173j\u0173 pinig\u0173 valdymo paslaugas vie\u0161osioms \u012fmon\u0117ms?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><\/span><\/p>\n<p><strong>Claudia Kabbe:<\/strong> Belfius Belfius i\u0161skiria Belgijos rinkoje yra m\u016bs\u0173 atsidav\u0119 santyki\u0173 vadybininkai, teikiantys specializuotus sprendimus, pavyzd\u017eiui, gryn\u0173j\u0173 pinig\u0173 avansus. Tai surenkamosios s\u0105skaitos, specialiai sukurtos \u012fvairiems valstybiniams mokes\u010diams rinkti: turimo avanso suma nustatoma pagal numatomas \u012fplaukas, o papildomi ataskait\u0173 duomenys leid\u017eia atlikti automatin\u012f suderinim\u0105 vie\u0161osiose apskaitos sistemose.<\/p>\n<p>2023 met\u0173 pabaigoje \u201eBelfius\u201c tur\u0117jo daugiau nei 12 000 vie\u0161ojo sektoriaus klient\u0173. Tai rei\u0161kia, kad beveik 100 % \u012fsiskverbimo \u012f rink\u0105 vietos, vir\u0161 vietos ir region\u0173 vald\u017eios institucijose bei ne pelno sektoriuje. Nuo 2020 iki 2023 met\u0173 sandori\u0173 skai\u010dius vie\u0161iesiems ir socialiniams klientams augo 27 proc., o nuo 2019 iki 2023 met\u0173 \u0161i\u0173 sandori\u0173 suma i\u0161augo 20 proc. \u0160is augimas \u012fsp\u016bdingas net turint galvoje istori\u0161kai didel\u0119 Belfius rinkos dal\u012f \u0161iame segmente, kuri vir\u0161ija 50%.<\/p>\n<h4 class=\"wp-block-heading\" id=\"h-gf-what-are-some-of-the-bespoke-cash-management-solutions-you-re-offering-to-your-customers\"><span class=\"ez-toc-section\" id=\"GF_Kokius_pagal_uzsakyma_sukurtus_grynuju_pinigu_valdymo_sprendimus_siulote_savo_klientams\"><\/span><strong>GF: Kokius pagal u\u017esakym\u0105 sukurtus gryn\u0173j\u0173 pinig\u0173 valdymo sprendimus si\u016blote savo klientams?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>CK:<\/strong> \u201eBelfius\u201c gryn\u0173j\u0173 pinig\u0173 valdymo paslaugos apima visus sprendimus, reikalingus \u201emok\u0117ti\u201c, \u201esumok\u0117ti\u201c ir \u201etvarkyti\u201c s\u0105skaitas, grynuosius pinigus ir likvidum\u0105. M\u016bs\u0173 produkt\u0173 rinkin\u012f sudaro pardavimo vietos (POS) ir elektronin\u0117s prekybos sprendimai, tokie kaip \u201eBelfius Pay\u201c mygtukas, \u201ePayconiq\u201c ir \u201eBelfius Pay Portal by Mollie\u201c. \u201eTwikey eMandate\u201c valdymas palaiko pasikartojan\u010dias inkasacijas tiesioginiu debetu, o m\u016bs\u0173 gryn\u0173j\u0173 pinig\u0173 kaupimo sprendimai si\u016blo lankstum\u0105 nustatant laik\u0105, sumas, da\u017enum\u0105 ir kompensavimo metodus. Mes teikiame skirting\u0173 konsolidavimo lygi\u0173 ir su tre\u010di\u0173j\u0173 \u0161ali\u0173 bankais gryn\u0173j\u0173 pinig\u0173 valdymo paslaugas bei pa\u017eangiausius gryn\u0173j\u0173 pinig\u0173 analiz\u0117s ir prognozavimo \u012frankius, taip pat elektronin\u0117s bankininkyst\u0117s programas, skaitmenines sutartis ir elektronin\u012f pasira\u0161ym\u0105.<\/p>\n<p>Mes ne tik naudojame technologijas savo klientams palaikyti, bet ir aistringai vertiname paslaug\u0173 kokyb\u0119. Kai klientai skambina ar ra\u0161o el. pa\u0161tu, jie susisiekia su asmeninio aptarnavimo pareig\u016bnu, kuris yra susipa\u017ein\u0119s su kliento verslu ir personalu. Kai reikia, aptarnavimo pareig\u016bnas perduoda u\u017eklaus\u0105 specialistui d\u0117l klientui skirt\u0173 gryn\u0173j\u0173 pinig\u0173 ar i\u017edo valdymo.<\/p>\n<h4 class=\"wp-block-heading\" id=\"h-gf-what-investments-have-you-made-in-your-payment-platform-to-simplify-the-customer-experience\"><span class=\"ez-toc-section\" id=\"GF_Kokias_investicijas_padarete_i_savo_mokejimo_platforma_kad_supaprastintumete_klientu_patirti\"><\/span><strong>GF: Kokias investicijas padar\u0117te \u012f savo mok\u0117jimo platform\u0105, kad supaprastintum\u0117te klient\u0173 patirt\u012f?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>CK:<\/strong> Mes nuolat pritaikome savo produktus ir paslaugas, kad atitiktume techninius pa\u017eangos, rinkos s\u0105lygas ir reguliavimo bei klient\u0173 reikalavimus.<\/p>\n<p>Per pastaruosius trejus metus pagrindin\u0117s m\u016bs\u0173 naujov\u0117s buvo skirtos m\u016bs\u0173 Smarty skaitmenini\u0173 sutar\u010di\u0173 sudarymo \u012frankio \u012fgyvendinimui; i\u017edo valdymo sistema EMAsphere; eFX \u012ftraukimas \u012f m\u016bs\u0173 el. bankininkyst\u0117s program\u0105 BelfiusWeb, leid\u017eiantis klientams atlikti valiut\u0173 konvertavim\u0105 pagal esam\u0105 valiutos kurs\u0105; Vieno prisijungimo funkcija \u201eBelfiusWeb\u201c ir \u201eBelfiusEdge\u201c, skirta FX ir IR valdymui; ir t\u0105 pa\u010di\u0105 dien\u0105 tarpvalstybinis nulinis balansas su Commerzbank.<\/p>\n<p>M\u016bs\u0173 programa \u201eInspire 2025\u201c apima iniciatyvas, skirtas pagerinti klient\u0173 \u012ftraukim\u0105, i\u0161pl\u0117sti mobili\u0173j\u0173 \u012frengini\u0173 pasi\u016bl\u0105 ir tobulinti m\u016bs\u0173 portalus. M\u016bs\u0173 programos \u201eMok\u0117jim\u0173 ateitis\u201c ir \u201eAtaskait\u0173 teikimo ateitis\u201c atnaujina m\u016bs\u0173 platformas, kad jos atitikt\u0173 naujausius techninius ir reguliavimo standartus. <\/p>\n<h4 class=\"wp-block-heading\" id=\"h-gf-how-are-you-creating-value-for-your-corporate-clients-to-encourage-them-to-use-belfius-as-their-main-operational-bank\"><span class=\"ez-toc-section\" id=\"GF_Kaip_kuriate_verte_savo_verslo_klientams_kad_paskatintumete_juos_naudoti_%E2%80%9EBelfius%E2%80%9C_kaip_pagrindini_veikianti_banka\"><\/span><strong>GF: Kaip kuriate vert\u0119 savo verslo klientams, kad paskatintum\u0117te juos naudoti \u201eBelfius\u201c kaip pagrindin\u012f veikiant\u012f bank\u0105?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><strong>CK:<\/strong> M\u016bs\u0173 tikslas yra u\u017emegzti tvirtus santykius su klientais ir suprasti j\u0173 unikalius poreikius, nesvarbu, ar tai b\u016bt\u0173 tiekimo grandin\u0117s analiz\u0117, skirta optimizuoti j\u0173 apyvartin\u012f kapital\u0105, specialios programos, skirtos valdyti valiutos pozicijas ir atlikti mok\u0117jimus realiuoju laiku daugiau nei 25 valiutomis, ar perteklinio likvidumo valdymo strategijos.<\/p>\n<p>Santyki\u0173 vadybininkai dirba kartu su m\u016bs\u0173 sandori\u0173 bankininkyst\u0117s, komercini\u0173 finans\u0173 ir finans\u0173 rink\u0173 ekspertais, kurie siekia \u012fkv\u0117pti m\u016bs\u0173 klientus \u012f\u017evalgomis, rekomendacijomis ir rinkos s\u0105lyg\u0173 bei sektori\u0173 analize. \u201eBelfius\u201c yra strateginis finansinis partneris verslininkams, \u012fmon\u0117ms ir vie\u0161ajam bei socialiniam sektoriams, o m\u016bs\u0173 tikslas \u2013 b\u016bti prasmingu ir \u012fkvepian\u010diu Belgijos visuomenei.<\/p>\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><\/figure>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/gfmag.com\/banking\/belfius-setting-the-standard-for-service-excellence-for-public-sector-business-and-corporate-clients-in-belgium\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Global Finance: Ar galite aptarti savo vadovaujant\u012f vaidmen\u012f teikiant gryn\u0173j\u0173 pinig\u0173 valdymo paslaugas vie\u0161osioms \u012fmon\u0117ms? Claudia Kabbe: Belfius Belfius i\u0161skiria Belgijos rinkoje yra m\u016bs\u0173 atsidav\u0119 santyki\u0173 vadybininkai, teikiantys specializuotus sprendimus, pavyzd\u017eiui, gryn\u0173j\u0173 pinig\u0173 avansus. Tai surenkamosios s\u0105skaitos, specialiai sukurtos \u012fvairiems valstybiniams mokes\u010diams rinkti: turimo avanso suma nustatoma pagal numatomas \u012fplaukas, o papildomi ataskait\u0173 duomenys leid\u017eia [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1273,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[2387,2384,2385,1835,2388,1523,1974,2389,177,2386],"class_list":["post-1272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finansai","tag-aptarnavimo","tag-belfius","tag-belgijos","tag-klientu","tag-kokybes","tag-nustatymas","tag-sektoriaus","tag-standartu","tag-verslo","tag-viesojo"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/posts\/1272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/comments?post=1272"}],"version-history":[{"count":0,"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/posts\/1272\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/media\/1273"}],"wp:attachment":[{"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/media?parent=1272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/categories?post=1272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sekmesreceptas.lt\/index.php\/wp-json\/wp\/v2\/tags?post=1272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}